One of the main complaints about the Nokia 9 PureView is an unreliable fingerprint scanner. Last week, HMD Global Oy finally released an update that is said to solve the problem with the scanner. While some of the reported things have improved, the update seems to have broken something from another user. The phone is almost unlocked with anything.
Injured owner @decodedpixel website shared a video on Twitter showing a problem with the Nokia 9 fingerprint scanner. The phone was unlocked with an unregistered fingerprint and even a pack of chewing gum! He even adds that he was able to unlock it with a coin and leather gloves.
Here is my problem with the Nokia 9 fingerprint sensor, the phone can be unlocked using a bubble gum package or someone else's finger. Even unlocked with a coin or leather gloves. Please help me understand my Nokia 9. pic.twitter.com/Thce3nB2fr
- Decoded pixel (@decodedpixel) 21 April 2019 city
Yes, I contacted Nokia support, deleted all fingerprints and started scanning new fingerprints again. All the same problems.
- Decoded pixel (@decodedpixel) 22 April 2019 city
The problem did not disappear even after re-registering a new fingerprint. There is no statement from HMD Global on this.
One thing we noticed is that there is a protective film on the device. Despite the fact that the protective films interfere with the operation of fingerprint scanners on the screen, they should not be unlocked by anything, but require repeated attempts to unlock the right fingerprint.
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HMD Global may have to release another update that fixes the problem if it is widespread, or replace the phone, or fix it if only this user is affected.